Refund policy

At POPSY ENTERPRISES, we strive to ensure a positive customer experience and offer a flexible cancellation and refund policy wherever possible. Please review the following terms:

• Order Cancellations:
  Cancellations are only accepted if the request is made immediately after placing the order. However, if the order has already been processed or dispatched to the vendor/merchant for shipping, the cancellation request may not be accepted.

• Perishable Products:
  Orders for perishable items such as flowers, food, or other similar products cannot be canceled. However, in cases where the delivered item is of poor quality or not as described, a refund or replacement may be offered after proper verification.

• Damaged or Defective Products:
  If you receive a damaged or defective product, please report the issue to our Customer Service team on the same day of delivery. The item will be reviewed by the merchant, and action will be taken accordingly.

• Product Mismatch or Dissatisfaction:
  If the product you received does not match the description on our website or does not meet your expectations, please contact our Customer Service team within the same day of receipt. Our team will assess the issue and determine the appropriate course of action.

• Manufacturer Warranty Claims:
  For products covered under a manufacturer’s warranty, please contact the manufacturer directly for support.

• Refund Processing:
  Once a refund is approved by POPSY ENTERPRISES, the amount will be processed and credited to the customer within 1–2 business days.