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At POPSY ENTERPRISES, customer satisfaction is our priority. We strive to provide high-quality products and services. However, if you are not entirely satisfied with your purchase, our Return Policy outlines the conditions and process for returning items.
1. General Return Guidelines
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Returns are accepted only on the same day of delivery.
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Products must be unused, in their original packaging, and in the same condition as received.
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Returns are only accepted after a quality check by the concerned merchant or team.
2. Eligible Return Scenarios
You may request a return in the following cases:
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Damaged or Defective Products: If the item you received is damaged, defective, or not functioning as intended.
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Wrong Product Delivered: If the item delivered does not match the product you ordered.
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Product Not as Described: If the product received is significantly different from the description on our website.
3. Non-Returnable Items
We do not accept returns for the following:
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Perishable Goods: Including but not limited to flowers, food items, and other consumables.
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Used or Tampered Products: Items that have been used, altered, or damaged after delivery.
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Products with Manufacturer Warranty: For such products, please contact the manufacturer directly.
4. Return Process
To initiate a return:
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Contact our Customer Service Team on the same day of delivery.
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Provide order details and a description of the issue, along with photographs if required.
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Once the request is reviewed and approved, instructions for return or replacement will be shared.
5. Refunds
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If your return request is approved and the product is returned in acceptable condition, a refund will be processed within 1–2 business days.
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Refunds will be issued to the original payment method used during purchase.
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Refunds are not applicable if the return request is made after the same day of delivery or if the return conditions are not met.
6. Contact Us
If you have any questions regarding your return or need assistance, please reach out to our customer service team using the contact details provided on our website.
